Terms

Terms and Conditions

ORDER TIMELINE  FOR CUSTOM PET PORTRAITS 

Poppyfish Studio creates portraits in the order they came in. Once your piece is started, it can take 2-6 weeks, depending on the size and complexity (which includes time for the UV sealant to cure). Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.  Updates of the process are provided via email or text at regular intervals.

SHIPPING and RETURNS

Original works of art are packaged by the artist in protective glassine paper and bubble wrap and shipped via USPS Priority Mail, UPS or Fed-Ex Ground.  All packages are insured to at least the value of the artwork.

You will receive shipping confirmation and a tracking number by email. A text message can also be sent with this information if you wish.

In the unlikely event that your order arrives in damaged condition, please contact the shipper to file a claim.

Every effort is made to involve the client in every step of the process, but surprises can still happen.  If you are not thrilled with your artwork, please contact us right way.

Returns are welcome if they are:

  • Returned within 7 days of delivery
  • Arrive in the same condition as shipped
  • Include all the original packing material

Return postage is not included.  Exchanges or refunds will occur after the artwork has arrived at Poppyfish Studio. Only the balance is refunded; the 50% upfront start fee is non-refundable.

ORDER TIMELINE FOR CUSTOM PENDANTS

All custom work is created in the order it was received.  It takes 3 days to make a custom pendant after the image is chosen. The artist will contact you by email or text to verify the pendant’s shape and size, the quality of the chosen image, the color of the back side of the pendant as well as any text you might like included.

SHIPPING and RETURNS for any product, including Custom Pendants

All products are packaged by the artist in protective tissue paper and bubble wrap and shipped via USPS, either first class or Priority Mail Flat Rate.  All packages are insured to at least the value of the artwork.

You will receive shipping confirmation and a tracking number by email. A text message can also be sent with this information if you wish.

In the unlikely event that your order arrives in damaged condition, please contact the shipper to file a claim.

Every effort is made to involve the client in every step of the process, but surprises can still happen.  If you are not thrilled with your artwork, please contact us right way.

Returns are welcome if they are:

  • Returned within 7 days of delivery
  • Arrive in the same condition as shipped
  • Include all the original packing material

Return postage is not included.  Exchanges or refunds will occur after the artwork has arrived at Poppyfish Studio.